American Red Cross
The challenge
The challenge: Redesigning the entire intake process for new volunteers (150,000 new applicants needed to be processed), while keeping it user-friendly, secure and in line with various policies.
The solution
Building a Python based system that gathers all necessary personal information, verifying applicants’ identity via email or text message, while letting them receive and accept all the applicable documentation. To be in line with local regulations all across the country, an entirely separate workflow was created for underage applicants that consists of acquiring parental consent.