American Red Cross – case study

COMPANY
Who was the Client

The American Red Cross is a humanitarian organization that prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. They provide emergency assistance, disaster relief, and disaster preparedness education​ in the United States.

CHALLENGE
BALANCING USABILITY AND REGULATIONS

The American Red Cross is a nation-wide organization with activities all around the world. The registration of new volunteers is one of the most crucial processes that they have. Redesigning the entire intake process for new volunteers became the major challenge as even 150,000 new applicants needed to be processed. Making the experience extremely user-friendly while keeping it secure and in line with the ARC internal policies government laws and local regulations.

SOLUTION
AN ALL-NEW APPLICATION PROCESS

The system we created had become an integral part of The American Red Cross intake process for new volunteers. The applicant provides all necessary personal information, verifies their identity via email or text message, reads and accepts relevant documents, uploads a photo ID, and consents to a background check.

To be in line with local regulations all across the country, there’s an entirely separate workflow for underage applicants that consists of acquiring parental consent. This kind of approach ensured that each application could be properly processed by the system and that all volunteers would have the opportunity to contribute to the charity incentives of The American Red Cross.

TECH
What technology was used

Using a microservices-based architecture helped us deliver the system to the client in the shortest time possible without compromising on the product quality. Developing both the front-end and the backend of the system, our main focus was to deliver the most refined product possible by using the best technologies:

  • Python
  • Django framework
  • HTML & CSS
  • Javascript / jQuery
  • REST API for central database communication
  • Integration between MySql and Azure MS SQL Server

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